Change 2 GLOW® - 8 Week Online Program for Women
This page sets out the terms and conditions (the Terms) on which we supply the Change 2 GLOW® 8-week online programme (the Program) for women seeking support for their emotional wellbeing.
Please read these Terms carefully before enrolling in the Program. You are advised to print or save a copy for your future reference.
By placing an order on our website https://www.menopausecbtclinic.co.uk (the Site), you agree to be bound by these Terms. These Terms take precedence over any other terms and conditions, including any of your own terms of business, any course of dealing, or any industry practice.
1. Information About Us
The Site is operated by Enable Wellness Consultancy Ltd, trading through its subsidiary Menopause CBT Clinic®("we", "us", or "our").
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Registered address: Kings Court Centre, 17 School Road, Birmingham, B28 8JG, United Kingdom
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Email: [email protected]
2. About the Change 2 GLOW® Program
2.1 The Change 2 GLOW® Program is an 8-week online group programme designed to support women with emotional and psychological wellbeing during midlife and menopause.
2.2 The Program may include:
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Pre-recorded educational content
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Downloadable written materials and exercises
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Live online group sessions delivered via Zoom
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Reflective and self-development activities
2.3 The Program is educational and supportive in nature. It does not constitute medical advice, psychiatric treatment, or individual psychological therapy.
3. Your Status
By placing an order through our Site, you confirm that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old;
(c) You are purchasing the Program for your personal use only and not for any commercial, training, resale, or redistribution purposes.
4. How the Contract Is Formed Between You and Us
4.1 After placing an order, you will receive an email acknowledging receipt of your order. This does not constitute acceptance of your order.
4.2 A legally binding contract (the Contract) is formed only when we send you an email confirming access to the Programme (the Access Confirmation).
4.3 The Contract relates solely to the Program confirmed in the Access Confirmation.
Consumer Cancellation Rights
4.4 If you are purchasing the Programme as a consumer (as defined by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, meaning you are acting wholly or mainly outside your trade, business, craft or profession), you have the right to cancel the Contract within 14 days of the date of purchase.
4.5 To exercise your right to cancel, you must notify us by emailing [email protected] or by completing the cancellation form set out in Annex 1. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14-day cancellation period has expired.
4.6 If you validly cancel the Contract within the 14-day cancellation period and cancellation rights still apply, we will reimburse all payments received from you within 14 days of being informed of your decision to cancel. A 4% administrative fee will be deducted from any approved refund.
Immediate Access to Digital Content and Programme Services
4.7 By enrolling in the Programme, you expressly agree and request that we may begin supplying digital content and Programme services immediately following purchase, including access to pre-recorded materials and live online group sessions.
4.8 You acknowledge that, once access to digital content not supplied on a tangible medium has been provided, you may lose your statutory right to cancel in relation to that digital content, in accordance with applicable consumer law.
4.9 The Programme includes time-limited services delivered over the 8-week period. You expressly request immediate performance of these services and acknowledge that, once the Programme services have been fully performed, you will lose your right to withdraw from the Contract.
4.10 If you cancel the Contract after access to the Programme has begun but before the Programme has been fully delivered, you agree that we may retain a proportionate amount of the Programme fee to reflect the value of the content and services already provided, calculated in proportion to what has been supplied compared with the full Programme.
5. Availability and Technical Requirements
5.1 Access to the Programme is provided digitally. If you experience access issues, please contact [email protected].
5.2 To fully access the Programme, you will require:
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A device with internet access (computer, tablet, or smartphone)
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An up-to-date web browser (e.g. Chrome, Safari, Firefox, Edge)
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A PDF reader (e.g. Adobe Acrobat Reader)
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Video playback capability
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Zoom (latest version) for live group sessions
5.3 Programme materials are protected by technical measures including password-protected platforms and individual user access credentials.
6. Intellectual Property
6.1 You will only be entitled to use the Course when we receive full payment of all sums due in respect of the Course.
6.2 As between us and you, all Intellectual Property Rights and all other rights in any Course shall be owned by us. We license all such rights to you on a non-exclusive basis only to such extent as is necessary to enable you to make reasonable use of the Course.
6.3 We shall enforce our Intellectual Property Rights in the Course to the fullest extent possible by law and DISTRIBUTING (WHETHER FOR PAYMENT OR OTHERWISE), PUBLISHING, SELLIING OR DISCLOSING A COURSE IS STRICTLY PROHIBITED.
6.4 You may not without our prior written consent make any audio or visual recordings of any part of the course.
6.5 The materials we deliver as part of the course do not in any way constitute advice or recommendations. We are providing training and guidance only. We are not able to advise you on your individual circumstances and shall not be liable for any reliance placed by you on the materials within the course.
6.6 We will endeavour to ensure that all information that we provide within the course is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
7. Important Disclaimer
7A. Not a Crisis or Emergency Service
7A.1 The Change 2 GLOW® Program is not a crisis support or emergency service.
7A.2 The Program is not suitable for individuals experiencing acute mental health crises, including (but not limited to) active suicidal thoughts, intent to self-harm, psychosis, or severe mental distress requiring immediate intervention.
7A.3 If you are in crisis, or believe you may be at risk of harming yourself or others, you should seek immediate support from appropriate services, including:
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Your GP or local NHS mental health services;
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Accident & Emergency (A&E);
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Emergency services (999 in the UK);
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A recognised crisis helpline (such as NHS 111, Samaritans, or equivalent services in your country of residence).
7A.4 By enrolling in the Program, you confirm that you understand it is designed for emotional wellbeing support and personal development, and that it does not provide crisis intervention, emergency care, or individual clinical risk management.
7.1 The Program provides education, guidance, and self-development support only.
7.2 It does not replace:
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Medical care
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Mental health treatment
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Individual psychological therapy
7.3 We do not provide personalised clinical advice within the Program and accept no liability for decisions made based on Program content.
7.4 While we endeavour to ensure accuracy and relevance, we do not guarantee that all content is free from errors or fully up to date.
8. Price and Payment
8.1 Program prices are as stated on the Site at the time of purchase.
8.2 Prices include VAT unless stated otherwise.
8.3 Access to Program materials is provided for the duration stated at purchase. Access expires automatically at the end of that period.
8.4 Payment must be made using the methods specified on the Site.
9. Refunds
9.1 Due to immediate access to digital content and live sessions, refunds are offered only where required by law or at our discretion.
9.2 Approved refunds will be issued using the original payment method.
10. Our Liability
10.1 The Program is provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied, other than where you are purchasing our Courses as a consumer in which case the implied warranties of fitness for purpose, merchantability and accuracy shall apply.
10.2 Nothing in these terms attempt to exclude or limit any liability for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).
10.3 If, for any reason, we are liable for any damages, our total liability shall be limited to the amount of the Course purchased.
10.4 By purchasing a Course, you agree that in no circumstance shall we be liable for any indirect, incidental, special or consequential damages, including, but not limited to:
a. loss of income or revenue
b. loss of business
c. loss of profits or contracts
d. loss of anticipated savings
e. loss of data, or
f. waste of management or office time
however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable arising out of or in any way connected with the use of a Course, under any law or on any basis whatsoever whether contractual or otherwise.
11. Communications
11.1 You agree that our communication with you will be mainly electronic and via email. We may however also provide you with information by posting notices on our site. You agree that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
12. Notices
All notices given by you to us must be given to Menopause CBT Clinic® at Kings Court Centre, 17 School Road, Birmingham, B28 8JG, United Kingdom. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Notices must be sent to:
Menopause CBT Clinic®
Kings Court Centre
17 School Road
Birmingham, B28 8JG
United Kingdom
Email: [email protected]
13. Transfer of Rights
13.1 You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
14. Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
15. Waiver and Severability
15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
15.5 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16. Entire Agreement
16.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
16.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
16.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
17. Changes to These Terms
17.1 We have the right to revise and amend these terms and conditions from time to time.
17.2 You will be subject to the policies and terms and conditions in force at the time that you order Courses from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Download Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Course).
18. Law and Jurisdiction
Contracts for the purchase of Courses through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Annex 1 – Cancellation Form
(Consumer purchases only)
To: Enable Wellness Consultancy Ltd (Menopause CBT Clinic®)
Kings Court Centre, 17 School Road, Birmingham, B28 8JG, United Kingdom
Email: [email protected]
I hereby give notice that I cancel my contract for the supply of the following Program:
Change 2 GLOW® – 8-Week Online Program
Ordered on: .....................................................
Name of consumer: .....................................................
Address of consumer: .....................................................
Signature of consumer (if sent by post): .....................................................
Date: .....................................................
